Help Center & FAQ
Answers to common questions about orders, payments and mentors.
General
What is EduKhata?
A marketplace where students order assignments, handwritten practical khata, drawings and diagrams from verified mentors, with tracked delivery and free revisions.
Do I need a separate account?
No. You sign in with your WAN ID (the same account used across WANBAHJAHKAS platforms) and then complete a short EduKhata profile.
Orders & revisions
How does a mentor get my order?
After payment is verified, your order is offered to mentors who match the subject and have free capacity. The first eligible mentor to accept gets it. You can also order directly from a mentor's profile.
How many free revisions do I get?
Each order includes a number of free revisions (normally 2–3, shown before you pay). Extra revisions may have a small fee.
Can I get a handwritten khata delivered to my home?
Yes. Choose courier delivery when placing a practical khata order; the scanned preview is shared first.
Payments & refunds
How do I pay?
Send money with bKash, Nagad, Rocket or bank transfer to the account shown at checkout, then enter the transaction ID. Our accounts team verifies it, usually within a few hours.
When does the mentor get paid?
The mentor's share is released only after you approve the work (or the approval window ends). Until then the order amount stays with the platform.
Can I get a refund?
If no mentor accepts your order, or a dispute is decided in your favour, you are refunded according to the refund policy.
Mentors & verification
How do I become a mentor?
Apply with your education details and subjects, upload identity and certificate documents for review, and pass the subject skill test.
What does the Verified badge mean?
It means our team reviewed the mentor's identity and qualifications. It cannot be bought. Featured or Pro labels are paid promotions and are always marked as such.